Surviving your package
1 - Shipment of your package
When you place your order, in order to guarantee the quality of the products, we will manufacture them to order within 4 to 5 days following the complexity of the product. You will receive your package 7 days after your order. They are shipped via COLISSIMO with a tracking number and delivered without signature. Packages can also be sent via UPS Extra with a signature. Please contact us before choosing this method of delivery, as it will incur additional costs. Whichever shipment choice you make, we will send you a link to track your package online. Shipping costs include preparation and packaging costs as well as postage costs. The preparation fee is fixed, while the shipping fee varies according to the total weight of the package. We recommend that you combine all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken with fragile objects. Boxes are sized appropriately and your items are properly protected.
2 - Tracking your package
To track your package from your customer area click on the reference of your order and scroll down to the summary table. By e-mail you also received your tracking number to be used on the site COLISSIMO You can also follow From abroad 0033 810 821 821 From France 3634
WE DELIVER TO 124 DESTINATIONS
Depending on the delivery area, the volume and weight of the material shipped, we use the services of different carriers, in whom we have confidence. In most cases, you will be offered a choice of transport methods when you place your order. At the very least, you will be offered "Standard Delivery". The delivery method is then left to our free choice. Please note that the delivery times are indicative and take into account the manufacturing time + the shipping time. To receive your parcel you must count :
- France: 7 days.
- Dom Tom: 10 days
- Belgium, Luxembourg, Italy, Germany: 8 days
- Morocco, Tunisia, Algeria, Saudi Arabia, Mali: 25 days
- USA and Canada: 12 days
This is an example of a destination, we ship anywhere in the world as a secure package.
Order in progress. We have received your payment and your product is being manufactured (all our products are made to order in France to guarantee impeccable quality). Quality control. We control the quality of manufacture of your products before shipping. Parcel dispatched. Your parcel has been dispatched.
REFUNDS AND EXCHANGES
All our products are made in France with care and quality. We do not stock the products to maintain a high level of quality. When you order a product, we do it. The time needed to bring will depend on the nature of the product. All products are guaranteed for life. You have 30 days to return if you change your mind. Some products cannot be returned for hygiene reasons or because they are suitable for you. We do not refund or exchange the following products:
- Hygiene products (washing powder, aid drops, etc.).
- Customised products (settees, chairs...)
- Virtual products (prayer...)